Return and Refund Policy

Return & Refund Policy

Effective Date: July 6, 2026

This Return & Refund Policy applies to purchases made through SwiftStoreUSA.com, owned and operated by GTD GLOBAL LLC.

We want every customer to shop with confidence. If you are not completely satisfied with your purchase, please review the policy below.

1. Return Eligibility

You may request a return within 30 days of receiving your order.

To qualify for a return:

  • The item must be unused and in its original condition.
  • The item must be returned in its original packaging with all included accessories.
  • Proof of purchase or your order number is required.

Returns sent without prior approval may not be accepted.

2. Non-Returnable Items

The following items cannot be returned unless they arrive damaged or defective:

  • Gift cards
  • Digital products
  • Downloadable software
  • Personalized or custom-made products
  • Final sale or clearance items
  • Opened personal care or hygiene products

3. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.

Please include:

  • Your order number
  • A description of the issue
  • Clear photos or a short video showing the problem

After verification, we will offer one of the following:

  • A replacement
  • A full refund
  • Another suitable resolution at our discretion

There will be no additional cost to you if the issue is caused by our error.

4. Return Process

To request a return, please contact our support team before sending any item back.

Email: gurditamaan1994@gmail.com

Phone: +1 (425) 420-8096

Return Address:

17333 15th Dr SE
Bothell, WA 98012
United States

Do not return any product without receiving return instructions from our support team.

5. Return Shipping Costs

If the return is due to:

  • A damaged product
  • A defective product
  • An incorrect item shipped by us

We will cover the return shipping cost where applicable.

If you are returning an item because you changed your mind or ordered the wrong product, you are responsible for the return shipping costs.

Shipping charges are non-refundable unless required by applicable law.

6. Refunds

After your returned item is received and inspected, we will notify you of the approval or rejection of your refund.

If approved, your refund will be issued to your original payment method.

Please allow 5–10 business days for the refund to be processed. Your bank or card issuer may require additional time before the refund appears in your account.

7. Order Cancellation

Orders may be cancelled only before they have been processed or shipped.

Once an order has been shipped, it cannot be cancelled. In such cases, you may request a return after delivery in accordance with this policy.

8. Exchanges

We replace items only when they are:

  • Defective
  • Damaged
  • Incorrectly shipped

If you require an exchange, please contact us before returning the item.

9. Chargebacks

If you experience any issue with your order, please contact us first so we can work toward a resolution.

Unnecessary or fraudulent chargebacks may be disputed with the payment provider using available order and delivery records.

10. Contact Us

GTD GLOBAL LLC

Website: SwiftStoreUSA.com

Email: gurditamaan1994@gmail.com

Phone: +1 (425) 420-8096

Business Address:

17333 15th Dr SE
Bothell, WA 98012
United States